Privacy Policy for Acre Landscapes Ltd

Acre Landscapes Ltd is committed to protecting the privacy of all personal data we process. This privacy notice explains how we collect, handle, and store personal data to meet our data protection standards and comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

Who We Are

Acre Landscapes Ltd operates in the landscaping business and acts as both a Data Controller and a Data Processor, depending on the context of our relationship with customers, suppliers, employees, and other individuals.

What Personal Data We Collect

We collect and process the following types of personal data:

• Customers: Contact details (e.g., name, address, phone number, email), payment details, project information.
• Suppliers: Contact details, bank details, and business registration information.
• Employees: Personal identification data, contact details, payroll information, health data (as required).
• Business Contacts: Name, contact information, and correspondence details.

How We Collect Data

We may collect personal data through:

• Telephone, correspondence, and email exchanges.
• In-person meetings or site visits.
• Forms completed on our website or other communication channels.

Why We Collect Personal Data

We process personal data to:

• Fulfil contractual obligations with customers and suppliers.
• Comply with legal and regulatory requirements.
• Provide customer service and communicate effectively.
• Manage employment relationships.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard personal data:

• Electronic Data: Protected by secure servers, firewalls, encryption, and strong password protocols. Regular backups ensure data integrity and availability.
• Physical Data: Stored securely in locked facilities with controlled access.
• Access to personal data is restricted to employees who need it for their roles.

How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

• Customer and Supplier Data: Retained for six years after the last transaction, as required for legal or financial purposes.
• Employee Data: Retained for six years after employment ends, except for pension or health records, which may be retained longer if required.

Your Data Rights

Under the UK GDPR, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict the processing of your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your data in certain cases.

To exercise your rights, please contact us at: Email: info@acrelandscapes.com 

Lawful bases for processing

We process personal data only where we have a lawful basis to do so under the UK GDPR. Depending on the purpose, our lawful bases are: performance of a contract (for example to fulfil orders or manage employment); compliance with a legal obligation (for example tax, employment and health and safety law); our legitimate interests (for example managing our business and communicating with customers and suppliers), provided these are not overridden by your rights; and, where required, your consent. Special category data, such as health information, is processed only where an additional condition under the UK GDPR applies.

Our role

For most personal data we hold about customers, suppliers and employees, Acre Landscapes Ltd acts as the data controller. Where we process personal data on behalf of another organisation under their instructions, we act as a data processor.

Complaints and the Information Commissioner’s Office

If you have a concern about how we handle your personal data, you can raise it with us directly and we will acknowledge and investigate your complaint without undue delay. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, at ico.org.uk.

Sharing of Personal Data

We do not sell or pass on personal data to third parties for marketing or advertising purposes. We may share data with trusted third parties (e.g., accountants, IT service providers) only as necessary for contractual or legal obligations, ensuring appropriate safeguards are in place.

How to Contact Us

If you have any questions or concerns about this privacy notice or how we handle your data, please contact us at info@acrelandscapes.com 

Updates to this Privacy Notice

We may update this privacy notice from time to time. The latest version will always be available on our website or upon request.