Privacy Policy for Acre Landscapes Ltd

Acre Landscapes Ltd is committed to protecting the privacy of all personal data we process. This privacy notice explains how we collect, handle, and store personal data to meet our data protection standards and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Acre Landscapes Ltd operates in the landscaping business and acts as both a Data Controller and a Data Processor, depending on the context of our relationship with customers, suppliers, employees, and other individuals.

What Personal Data We Collect

We collect and process the following types of personal data:

• Customers: Contact details (e.g., name, address, phone number, email), payment details, project information.
• Suppliers: Contact details, bank details, and business registration information.
• Employees: Personal identification data, contact details, payroll information, health data (as required).
• Business Contacts: Name, contact information, and correspondence details.

How We Collect Data

We may collect personal data through:

• Telephone, correspondence, and email exchanges.
• In-person meetings or site visits.
• Forms completed on our website or other communication channels.

Why We Collect Personal Data

We process personal data to:

• Fulfil contractual obligations with customers and suppliers.
• Comply with legal and regulatory requirements.
• Provide customer service and communicate effectively.
• Manage employment relationships.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard personal data:

• Electronic Data: Protected by secure servers, firewalls, encryption, and strong password protocols. Regular backups ensure data integrity and availability.
• Physical Data: Stored securely in locked facilities with controlled access.
• Access to personal data is restricted to employees who need it for their roles.

How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements.

• Customer and Supplier Data: Retained for six years after the last transaction, as required for legal or financial purposes.
• Employee Data: Retained for six years after employment ends, except for pension or health records, which may be retained longer if required.

Your Data Rights

Under GDPR, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can ask us to restrict the processing of your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your data in certain cases.

To exercise your rights, please contact us at:
Email: info@al.com

Sharing of Personal Data

We do not sell or pass on personal data to third parties for marketing or advertising purposes. We may share data with trusted third parties (e.g., accountants, IT service providers) only as necessary for contractual or legal obligations, ensuring appropriate safeguards are in place.

How to Contact Us

If you have any questions or concerns about this privacy notice or how we handle your data, please contact us at info@acrelandscapes.com 

Updates to this Privacy Notice

We may update this privacy notice from time to time. The latest version will always be available on our website or upon request.

Signed: Nigel Bowcock MD

Date: 1 January 2025